What are the payment methods available?
Several payment methods have been made available for your ease:• Credit Card and Debit Card payment via Paypal• Pay cash, online banking, Over-the-counter Bank and Non-bank (Bayad Center) via Dragon PayPaypal enables you to pay merchandises online by hassle-free online transaction. Online purchases have been with easy access through online banking and other internet options. As for paying via Paypal you should have a Paypal account with verified credit or debit card that links in your account. Paypal serves as a third party for online payment option.DragonPay provides a wide array of mode of payment may it be;Online BankingOver-the-Counter (OTC) BankingOver-the-Counter (OTC) Non-BanksOnline Banking allows anybody with Internet banking access to a local bank account, to make an Internet payment that is debited against that account in real-time. Currently supported banks include BDO, BPI, Metrobank, RCBC, Unionbank, UCPB, Chinabank, PNB, Maybank, RobinsonsBank, Sterling Bank of Asia, and EastWest Bank, with several more banks to follow in the near future.OTC Banking allows anybody to walk-in to a branch of any of our supported banks to make a deposit-payment over-the-counter: Banco de Oro (BDO), Bank of the Philippine Islands (BPI), Metrobank, Rizal Commercial Banking Corp (RCBC), Chinabank, EastWest Bank (EWB), Landbank, Maybank, Philippine National Bank (PNB), RobinsonsBank, Security Bank, Sterling Bank of Asia, United Coconut Planters Bank (UCPB), and Unionbank.ATM-based payments thrr BDO, BPI, Unionbank, Chinabank, Maybank, RCBC, PNB and UCPB.OTC Non-Bank allows anybody to walk-in to any branch of our partners to make a payment over-the-counter. Currently supported over-the-counter non-bank outlets are Bayad Center, LBC branches, SM Payment Counters, Robinsons Department Stores (RDS), Cebuana Lhuillier and M.Lhuillier branches nationwide. Through its partnership with ECPay, Dragonpay customers can pay Ever Superstores, Gaisano, NCCC, Via Express, ExpressPay, selected Smart and Cignal distributors, selected Petron gas stations, selected Tambunting pawnshops, selected Western Union remittance centers. International customers can go to I-RemitDragonpay supports mobile payments as well. Globe GCash, and BPI BanKO are currently supported.
When will I receive my order?
Air21 provides great shipment services. For National Capital Region areas, delivery of item will take 1 to 3 working days while in provincial areas, it will take 3-5 working days.
How can I get a discount?
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How can I cancel my order?
You can cancel your order through live chatting with our customer service in the website. You can also cancel your order by contacting us. A notification will be sent to you once the order is cancelled.
How to check if my payment transaction is successful?
If an order has been created you could check the success of the transaction by following these simple steps: 1. After creating an account in the website, click on the Order Tracking link . The Order Tracking page provides updates on your orders made from your initial order the time the account was created up to the most recent order made. 2. An email will be sent to notify you once the order has been successfully made. The email confirmation will also include an invoice with the order made. 3. Contact us through our hotline or send us a message to verify if the order transaction was successful.
How can I return my item?
To know if your order is eligible for returns, check our return policy and follow the instructions needed in returning a product. If the products to be returned abides with the policy, provide the following information needed that are stated in the return policy. Contact us within 21 days after purchased with the original receipt or other proof of purchase. You can tell us your concerns via email, phone and live chat.
What are the shipping rates?
Any Journey Spiritual Craft item is free on shipping! Enjoy shopping as much as you can an we won't charge any shipping fee on you.